About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. 

The DP World family comprises of syncreon, Imperial and P&O.  

Job Description

Job Opening: Key Account Manager - Commercial - Retail -EU
Location: Flexible within Europe

DP World, a global leader in smart logistics and supply chain solutions, is seeking a:

Key Account Manager - Commercial - Retail -EU

In this customer-facing role, you will manage major retail clients, shape pricing strategies, and drive operational excellence across global supply chains. If you are passionate about logistics, thrive in a fast-paced environment, and have an extensive background in account management for top-tier retail brands, this could be your next big move.

Your responsibilities:

• Serve as the primary contact for key retail accounts across Europe and beyond.
• Build and maintain trusted relationships with clients across departments: operations, procurement, engineering, and quality.
• Prepare detailed pricing, cost estimates, and commercial documentation.
• Analyse and manage pricing files and profitability metrics across customer sites.
• Collaborate with internal stakeholders to implement scope and pricing changes efficiently.
• Forecast and track key account KPIs, prepare dashboards, and lead commercial reviews.
• Lead the preparation of Monthly, Quarterly, and Strategic Business Reviews (MBRs/QBRs/SBRs).
• Represent DP World with professionalism and integrity at all times.